Homes for Key Workers is committed to protecting your privacy and we treat your privacy seriously.
This privacy policy explains how we use and share your personal information which is collected about you, and how you can exercise your rights in relation to your personal information.
Homes for Key Workers is registered with the Information Commissioners Office.
Homes for Key Workers is one of the UK’s leading providers of accommodation. Please visit homesforkeyworkers.com for more information regarding the company.
This policy applies to personal information collected by Homes for Key Workers, it does not extend to the collection of personal information by organisations outside Homes for Key Workers, including third parties, individuals or via other websites which can be accessed through links on our website. Where third parties collect your personal information their own privacy policies and statements will apply.
The meaning of personal information for the purposes of this policy relates to information which can identify you as an individual or is capable of doing so. Information which Homes for Key Workers will collect will be information that is use for the purposes of processing your enquiry or application to find you a suitable property and room.
General, statistical or anonymous information is not classed as personal information.
We collect information about you when you register with us or make an enquiry about our accommodation. You may provide us with personal information when communicating with Homes for Key Workers to complete a registration form, submit your interest for a Property, sign up for additional services or if you contact us with a query or complaint.
Home for Key Workers may collect information when you order a product or service and you give us personal information such as your name, email address, address, telephone number, credit or debit card number, relevant bank details or other relevant information. When you provide us with details of credit, debit or bank account details in order to make payments to us, any such information will only be used for the specific purpose for which it is provided.
We will collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Homes for Key Workers will collect information about your preferences and by analysis of customer traffic. Website usage information is collected using cookies.
Homes for Key Workers may also collect information which is classed as sensitive personal data, such as ethnicity, religion, sexuality and health. Such information will only be collected with your express consent.
Guarantor information may have to be provided to us by the tenant and the guarantor will also be required to provide Homes for Key Workers with personal information as outlined in the Guarantor Privacy Statement. Homes for Key Workers collects this personal information in order to provide the tenancy.
We collect information about you to process your application for a tenancy with us, manage your account and, if you agree, to email you about further services we think may be of interest to you.
We use your information for the following purposes:
We use statistical data about our sales, customers and traffic patterns and provide these to third parties, however these statistics will not include any information which could personally identify you. We may collect traffic data related to your use of and access to our services. If you agree, we shall pass on your personal information to our Marketing team so that they may offer you additional products and services.
Homes for Key Workers collects information from its website which is not anonymous, we use this information along with your preferences to tailor the content, services and offers made to you. Homes for Key Workers will not share your information for marketing purposes with companies outside of the business.
In processing your request for Key Worker Accommodation, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We share your name, email address and the product/service you purchased (as obtained during the application process) with review sites, such as Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services.
We would like to send you information about products and services of ours which may be of interest to you.
If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Homes for Key Workers, 3 ClockTower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information which you think is inaccurate.
The periods for which we keep your information will vary according to the purpose for which we use the information.
Unless there is a specific legal requirement to keep your information, we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention policy that details the duration for which we keep certain categories of data.
We may share your personal information with third parties in the following ways:
We may also provide accumulated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
When you review your account information or order services or products online, Homes for Key Workers offers the use of a secure server.
The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with statutory data protection requirements.
Homes for Key Workers therefore may sometimes ask you for proof of identity before disclosing any personal information to you.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. It is a piece of information that is stored on your computer's hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.
This information is used to track visitor use of the website and to compile statistical reports on website activity. During the online registration process we allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a web visitor and provide you with the services you require. The type of cookie that we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our website. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
We keep our privacy policy under regular review and if we change the way in which we use or share your personal information we will update this Policy. Homes for Key Workers will notify you of any significant changes and where necessary we will obtain your consent before using your personal information for the new purpose.
Please contact us if you have any questions about our privacy policy or information we hold about you:
If you are unhappy about the way in which we have used your personal information, please let us know by contacting us using the above details and we will try to resolve your complaint. If we are unable to resolve your complaint to your satisfaction you may lodge a complaint with the Information Commissioner's Office.
Homes for Key Workers is a brand of Homes for Students Ltd (“Homes for Key Workers”) which takes your data privacy seriously and has in place the following privacy statements in order to clearly set out how Homes for Key Workers collects and utilises the information you provide to us.
When you fill in a form on our website, complete an application for accommodation, send us an email, give us a call or live in one of our properties, we gather your data to make sure we’re giving you the best possible experience.
Our privacy statements tell you why we collect information, what we do with, how we store it and who we may share your data with.
We collect different sets of data at different stages of our relationship with you and that means that we have a privacy statement for each stage.
Please take the time to read our privacy statements to ensure you understand how information about you will be used:
Under the Data Protection Act 1998 and the General Data Protection Regulation, we are required to explain to you why we are asking for this information about you, how we intend to use the information you provide and whether we will share this with anyone else.
We are Homes for Key Workers, one of the UK’s leading providers of key worker accommodation. Homes for Key Workers is a registered business ‘Company Registration Number 9840367’ and its Head Office address is The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, North Yorkshire, HG2 8QT.
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance in line with the data protection regulations.
If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer in writing: The Data Protection Officer, Homes for Key Workers, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD or by emailing [email protected].
The information that you provide to us during routine enquiry channels such as via our website, during a telephone call, during the registration or application process or in person is required by Homes for Key Workers in order for us to provide you with the requested service and an offer of accommodation.
This information is specifically about you and without this information, we will not be able to provide you with a service or enter into a contract with you.
The only information which we are collecting is the information which you provide to us via our website, booking platform, on forms, in person or during any enquiry.
The information we collect may include, for example:
Some of the information which we collect will be special categories of personal data (also called sensitive personal data), which includes information about your health, ethnicity and sexuality. This information may be captured and used for statistical analysis for equal opportunities monitoring purposes.
The information you provide to us will be used for the following purposes:
Some of the information which we collect will be special categories of personal data (also called sensitive personal data), such as any disability you may have. You need to be aware that we will use this information in order to determine if we have suitable accommodation, and enable us to allocate the most appropriate accommodation depending on your specific needs.
By providing us with this information, you consent to our use of it for this purpose. Please note that not providing this information may result in unsuitable accommodation being allocated.
In accordance with the data protection law and regulation, we need a "legal basis" for collecting and using information about you. There are a variety of different legal basis for processing personal data which are set out in the data protection laws.
The lawful basis on which we rely on in order to use the information which we collect about you, for the purposes set out in this notice will be:
The lawful basis on which we rely in order to use your special categories of personal data which we collect about you, will be that you have provided your explicit consent to our use of the information – see section above.
Homes for Students Ltd is made up of a number of related accommodation brands. We will share your information within Homes for Students Ltd in order to best provide the services to you in accordance with your enquiry and any future contract between us.
Your information will only be accessed internally within Homes for Students Ltd where it is necessary to do so in order to provide services to you in accordance with your enquiry and any future contract. The obligations which are set out in this notice shall apply to all brands that make up Homes for Students Ltd to the same extent.
It may be necessary to share information about you with our contractors and sub-contractors in order to provide you with the services in accordance with your enquiry and any future contract between us.
We will only share information about you with the contractors and sub-contractors which is relevant and necessary to address your individual needs. The contractors and sub-contractors shall be contractually required to ensure that they adhere to the security requirements imposed by the Data Protection Act 1998 and / or the General Data Protection Regulation (as applicable).
Our contractors and sub-contractors will not share your information with any other parties and will only be able to use the information when completing work on our behalf.
We may also be required to share your information with our regulators who are permitted access to this information by law and with other organisations where we have a legal obligation to share the information with them.
We may from time to time share your information with other organisations, such as:
We will not transfer the information you provide to us outside of the European Economic Area.
The information that you provide will be stored securely on our systems and any paper records you have completed will be shredded. Homes for Key Workers has in place robust security measures and procedures which reflects the seriousness of how we approach the security of your information and the value we attached to this.
Only those members of staff who are deemed as relevant to requiring access to your information will have sight of the information you provide to us.
Only in limited circumstances may we use your information for a purpose other than those set out in this document. However, if we intend to do so, we will provide you with information relating to that purpose before going ahead and doing so.
We will store the personal data which you provide to us for as long as you remain a service user.
Once you are no longer a service user, we will review the information we hold concerning you and determine whether there are any reasons why we need to continue holding that information.
If a is in arrears when they leave the property, it may be necessary to retain information about them in order to recover those arrears and the debt. There also may be regulatory and/or business best practice requirements which dictate the length of time the data is held. Once the identified purpose comes to an end, unless there is another identifiable purpose for which it is necessary to hold your information, this shall be deleted.
In relation to the information which we hold about you, you are entitled to:
Our obligations to comply with the above rights are subject to certain exemptions.
Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time. The lawfulness of our use of your information before consent is withdrawn will not be affected.
To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, Homes for Key Workers, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD or at [email protected].
You also have the right to complain to the Information Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Under the Data Protection Act 1998 and the General Data Protection Regulation, we are required to explain to you why we are asking for this information about you, how we intend to use the information you provide and whether we will share this with anyone else.
We are Homes for Key Workers, one of the UK’s leading providers of key worker accommodation. Homes for Key Workers is a registered business ‘Company Registration Number 9840367’ and its Head Office address is The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, North Yorkshire, HG2 8QT.
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance in line with the data protection regulations.
If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer in writing: The Data Protection Officer, Homes for Key Workers, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD or by emailing [email protected].
The information that you provide to us during routine enquiry channels such as via our website, during a telephone call, during the registration or application process or in person is required by Homes for Key Workers in order for us to provide you with the requested service and an offer of accommodation.
This information is specifically about you and without this information, we will not be able to provide you with a service or enter into a contract with you.
The only information which we are collecting is the information which you provide to us via our booking system, online portal, on forms, in person or during any enquiry.
The information we collect may include, for example:
Some of the information which we collect will be special categories of personal data (also called sensitive personal data), which includes information about your health, ethnicity and sexuality.
This information may be captured and used during your tenancy for statistical analysis purposes and for equal opportunities monitoring purposes.
The information you provide to us will be used for the following purposes:
The information you have provided about yourself will enable us to ensure that we can provide you with the service requested and meet the terms of our contract.
It will allow us to make contact with you in the most appropriate way. For example, we can provide literature in large print if you have difficulty reading smaller print; or provide documents in an alternative language if English is not your first language.
If you have given explicit consent during your enquiry, the registration or application process and have chosen to be included in communication regarding any future accommodation provision, we will use the data provided for this purpose.
Some of the information which we collect will be special categories of personal data (also called sensitive personal data), such as any disability you may have. You need to be aware that we will use this information in order to determine if we have suitable accommodation, and enable us to allocate the most appropriate accommodation depending on your specific needs.
By providing us with this information, you consent to our use of it for this purpose. Please note that not providing this information may result in unsuitable accommodation being allocated.
In accordance with the data protection law and regulation, we need a "legal basis" for collecting and using information about you. There are a variety of different legal basis for processing personal data which are set out in the data protection laws.
The lawful basis on which we rely on in order to use the information which we collect about you, for the purposes set out in this notice will be:
The lawful basis on which we rely in order to use your special categories of personal data which we collect about you, will be that you have provided your explicit consent to our use of that information – see the section above.
Homes for Students Ltd is made up of a number of related student accommodation brands. We will share your information within Homes for Students Ltd in order to best provide the services to you in accordance with your enquiry and any future contract between us.
Your information will only be accessed internally within Homes for Students Ltd where it is necessary to do so in order to provide services to you in accordance with your enquiry and any future contract. The obligations which are set out in this notice shall apply to all brands that make up Homes for Students Ltd to the same extent.
It may be necessary to share information about you with our contractors and sub-contractors in order to provide you with the services in accordance with your enquiry and any contract between us.
We will only share information about you with the contractors and sub-contractors which is relevant and necessary to address your individual needs. The contractors and sub-contractors shall be contractually required to ensure that they adhere to the security requirements imposed by the Data Protection Act 1998 and / or the General Data Protection Regulation (as applicable).
Our contractors and sub-contractors will not share your information with any other parties and will only be able to use the information when completing work on our behalf.
We may also be required to share your information with our regulators who are permitted access to this information by law and with other organisations where we have a legal obligation to share the information with them.
We may from time to time share your information with other organisations, such as:
We will not transfer the information you provide to us outside of the European Economic Area.
The information that you provide will be stored securely on our systems and any paper records you have completed will be shredded. Homes for Key Workers has in place robust security measures and procedures which reflects the seriousness of how we approach the security of your information and the value we attached to this.
Only those members of staff who are deemed as relevant to requiring access to your information will have sight of the information you provide to us.
Only in limited circumstances may we use your information for a purpose other than those set out in this document. However, if we intend to do so, we will provide you with information relating to that purpose before going ahead and doing so.
We will store the personal data which you provide to us for as long as you remain a service user.
Once you are no longer a service user of ours, we will review the information we hold concerning you and determine whether there are any reasons why we need to continue holding that information.
If a is in arrears when they leave the property, it may be necessary to retain information about them in order to recover those arrears and the debt.
There also may be regulatory and/or business best practice requirements which dictate the length of time the data is held. Once the identified purpose comes to an end, unless there is another identifiable purpose for which it is necessary to hold your information, this shall be deleted.
In relation to the information which we hold about you, you are entitled to:
Our obligations to comply with the above rights are subject to certain exemptions.
Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time. The lawfulness of our use of your information before consent is withdrawn will not be affected.
To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, Homes for Key Workers, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD or at [email protected].
You also have the right to complain to the Information Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
In accordance with the data protection laws, we need a "legal basis" for collecting and using information about you. There are a variety of different legal basis for processing personal data which are set out in the data protection laws.
The lawful basis on which we rely on in order to use the information which we collect about you, for the purposes set out in this notice will be:
Homes for Key Workers Ltd is made up of a number of related accommodation brands. We will share your information within Homes for Key Workers Ltd in order to best provide the services to you in accordance with your enquiry and any future contract between us.
Your information will only be accessed internally within Homes for Key Workers Ltd where it is necessary to do so in order to provide services to you in accordance with your enquiry and any future contract. The obligations which are set out in this notice shall apply to all brands that make up Homes for Key Workers Ltd to the same extent.
We may also be required to share your information with our regulators who are permitted access to this information by law and with other organisations where we have a legal obligation to share the information with them.
We may from time to time share your information with other organisations, such as:
We will not transfer the information you provide to us outside of the European Economic Area.
The information that you provide will be stored securely on our systems and any paper records you have completed will be shredded. Homes for Key Workers has in place robust security measures and procedures which reflects the seriousness of how we approach the security of your information and the value we attached to this.
Only those members of staff who are deemed as relevant to requiring access to your information will have sight of the information you provide to us.
Only in limited circumstances may we use your information for a purpose other than those set out in this document. However, if we intend to do so, we will provide you with information relating to that purpose before going ahead and doing so.
We will store the personal data which you provide to us for as long as you (or the person you are acting as a guarantor for) remains a service user.
Once you are no longer acting in a guarantor capacity and are no longer a service user of ours, we will review the information which we hold concerning you and determine whether there are any reasons why we need to continue holding that information.
If a service user is in arrears when they leave the property, it may be necessary to retain information about them in order to recover those arrears or to use the information you have provided to contact you as the guarantor.
There also may be regulatory and/or business best practice requirements which dictate the length of time the data is held. Once the identified purpose comes to an end, unless there is another identifiable purpose for which it is necessary to hold your information, this shall be deleted.
In relation to the information which we hold about you, you are entitled to:
Our obligations to comply with the above rights are subject to certain exemptions.
Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time. The lawfulness of our use of your information before consent is withdrawn will not be affected.
To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, Homes for Key Workers, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD or at [email protected].
You also have the right to complain to the Information Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.